WJEC - Level 1/2 award in retail business

The Level 1 / 2 Award in Retail Business (QAN - 600/8330/X) and the Level 1 / 2 Certificate in Retail Business (QAN - 601/3215/2) introduce learners to one of the most important employment sectors in the UK, exploring various aspects of retail business and investigating a range of retailers from large chains and department stores through to independent and virtual stores.

Retail Business Unit 1: Customer Experience

For unit 1 students have the choice of selecting one of the following retailers: Topshop, Topman or JD Sports to research. They will apply the retail principles learnt in lessons to their retailer within their controlled assessment sessions in order to fully explore the customer experience. This unit will be submitted as 25% of the students overall retail grade received at the end of year 11. 

AC 1.1

The 8 Key Principles of Customer Service

AC 3.1

Designing Research Tools

AC 3.2

Analysing Research Tools

AC 1.2

Customer Interactions

AC 2.1
​& 2.2

Identifying & Analysing Customer Wants and Needs

AC 1.3

Retail Channels