As a business coach, you have a vision of what you want to achieve and how to get there. But what happens when a client decides to end or cease their training program? In this article, we'll explore the dos and don'ts of handling cancellations from business coaching clients. If a customer wishes to reschedule their session, they should send an email to the appropriate address. It's important to check your contract for any clauses related to customers paying for services, as this is usually because they're not satisfied with the program and are using a fee dispute to cancel and get a refund. To avoid this, it's wise to include a rescheduling fee in the contract.
This way, if a customer cancels their session, they will still be responsible for paying the fee. When dealing with a cancellation, it's best to respond strategically. This will help end things on a positive note or even save the coaching relationship. You should also consider including a time limit on how long they can access resources after the contract expires, if it's part of a plan to recover them. It's important to remember that judges know that you must have a cancellation agreement in order for the service to be canceled. This is because emails can easily turn into a “he said, she said” situation.
If you don't have an agreement in place, you could end up in a costly and time-consuming legal battle over whether or not you modified or amended your contract correctly. In conclusion, it's essential for business coaches to be prepared for cancellations. Make sure your contract includes clauses related to customers paying for services and rescheduling fees. Respond strategically when customers cancel their sessions and consider including a time limit on how long they can access resources after the contract expires.